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Elements and Performance Criteria

  1. Check trade history of products and services.
  2. Compare performance of products and services.
  3. Confirm performance of specific products and services.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

verbal and nonverbal interpersonal communication

literacy and numeracy skills in regard to

reading and understanding a range of workplace documentation

accessing and interpreting product and service performance information

preparing information for reports

justifying pricing alterations

matching stock availability and demand

time management

collecting and organising information

analysing and evaluating information

using business technology and systems to

access data on past current and forecasted figures

review distribution accounts and prices

access data on performance comparisons or sales trends

The following knowledge must be assessed as part of this unit

factors that influence sales

types of data

data processing requirements

storage and security of data and hardware or records systems

electronic and manual systems used by the industry

completing routine comparative checks

checking and reporting performance

product and service types

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

performs accurate product and service performance evaluations across a range of scenarios over time and reports on findings according to business policy and procedures

utilises business technology and systems to perform accurate data processing and access correct uptodate information according to data and systems security requirements

completes routine trade history checks for a range of customers across a range of services and products to confirm product or service performance

Context of and specific resources for assessment

Required resources include

a salesoriented work environment

relevant sources of product and service information

relevant documentation such as

policy and procedures manuals

sales reports

marketing guidelines

a range of products and services

relevant business technology and systems

a market

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Data may be:

public

secure

electronic

hard copy

verbal

internal or external

annual reports

statistical reports.

Business technology and systems may include:

portable data entry

personal computers or terminals (stand-alone or networked)

printers

scanners

numerical keyboard equipment, including calculators

software, including:

word processing

databases

spreadsheets

financial

inventory

electronic data interchange (EDI)

point-of-sale terminals

information management systems

sales and distribution systems.

Information on product or service performance may include:

purchase requests and orders

tender submissions and proposals

invoices and payment requests

statements and petty cash vouchers

offer and contract documents

evaluation documentation

records of supplier performance

financial statements

records of conversation.

Competitor activity information may be collected by:

database or internet searches

modelling

telephone

facsimile

mail

face-to-face meetings.

Business policy and procedures may relate to:

supply and distribution of products and services

operating and maintaining business technology

reporting mechanisms

approval processes

use and maintenance of customer and sales data

data security and privacy

evaluation of product and service performance.