This section describes the essential skills and knowledge and their level required for this unit

Required skills

interpersonal skills to

collaborate with others and represent ideas through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

work within teams

analytical and lateral thinking skills to examine self and external factors

Required knowledge

relevant technical knowledge

broad industry and market knowledge

organisational culture

social environmental and work culture impacts

principles of innovation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

interprets the need for innovation in the workplace

identifies resources and constraints and researches affecting factors when generating innovative ideas

generates ideas using creative thinking techniques

tests ideas against brief and other relevant factors

presents and discusses ideas with relevant people

seeks feedback and modifies ideas accordingly

analyses and reflects on ideas to ensure they meet end user requirements

presents ideas using appropriate communication methods

reviews and modifies idea using appropriate evaluation methods

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as store policy and procedures manuals

a range of communication equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

a detailed case study

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Innovation may include:

End user requirements may refer to:

Resources and constraints may include:

Factors and ethical considerations may include:

Organisational knowledge may include:

Feedback may be:

Creative thinking techniques may include:

Stimulation from alternative sources may include:

Relevant people may include:

Maintaining a network of peers may include:

Capture of reflections may include:

Communication techniques may include:

The audience may include:

Presentation of ideas may include:

Formalreview of the idea may involve:

Evaluation methods may include: