This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

literacy and numeracy skills in

recording of stolen items

reporting of theft

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

security

checking customers bags and purchases

reporting problems and faults

relevant legislation and statutory requirements particularly in regard to checking customers bags and purchases

Trade Practices and Fair Trading Acts

store merchandising system

security procedures relating to cash and noncash transactions

location and operation of store security equipment

reporting procedures for internal and external theft or suspicious circumstances

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently applies store policy and procedures and legislative requirements including industry codes of practice in regard to store security and theft prevention in a range of contexts and situations

consistently applies store policy and procedures in regard to following security procedures and for reporting theft or suspicious behaviour to relevant personnel

monitors stock work area customers and staff to minimise opportunities for theft

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

store policy and procedures manuals

legislation and statutory regulations

industry codes of practice

Trade Practices and Fair Trading Acts

relevant security equipment

pointofsale equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a simulated work environment

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCCSA Apply pointofsale handling procedures

SIRXCCS001A Apply point-of-sale handling procedures

SIRXCCSA Interact with customers

SIRXCCS002A Interact with customers

SIRXINVA Perform stock control procedures

SIRXINV001A Perform stock control procedures

SIRXFINA Balance pointofsale terminal

SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Security systems and procedures may deal with:

Store policy and procedures may relate to:

Customers may include:

Legislative requirements may include:

Staff may include: