This section describes the essential skills and knowledge and their level required for this unit

Required skills

interpersonal skills to

provide information feedback and training to staff

report relevant matters through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use and interpret nonverbal communication

provide team leadership

literacy skills to

interpreting and applying Work Health and Safety WHS documents

reporting procedures

analytical skills to evaluate performance analysis

Required knowledge

store policy and procedures in regard to

security

cash and noncash transactions

cash and noncash transactions

external or internal theft

suspicious circumstances

armed robbery

staff security training

procedures for opening and closing premises

relevant legislation and statutory regulations particularly in relation to checking of customers bags and purchases

types of store alarm and security systems used in the retail industry

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently applies store policy and procedures industry codes of practice relevant legislation and statutory requirements in regard to store security

accurately applies relevant legislation and statutory regulations particularly in regard to checking of customers bags and purchases

interprets applies and monitors security procedures in regard to

cash handling and cash and noncash transactions

internal or external theft or suspicious circumstances

armed robbery

opening and closing premises

implements store policy and procedures in regard to

reporting on matters related to store security

staff security supervision and training

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

store policy and procedures in regard to security

legislation and statutory requirements

WHS legislation

relevant equipment such as

alarm systems

pointofsale equipment

communication equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

thirdparty reports from a supervisor

observation of performance in the workplace

a role play

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXOHSA Maintain store safety

SIRXOHS002A Maintain store safety.

Store policy and procedures in regard to:

Security procedures may deal with:

Legislative requirements may include:

Transactions may include:

Team members may include:

Feedback may be given:

Training may include:

Report may be: