This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

surveillance techniques

literacy and numeracy skills in relation to

interpreting legal documents

interpreting store policy

recording security data

generating reports

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

dealing with theft and other property offences including customer bag checking procedures

dealing with other property offences including criminal deception false pretences and criminal wilful damage

operation and maintenance of store security equipment taking into account manufacturer maintenance and operating procedures

surveillance techniques

relevant law and industry codes of practice and their application in relation to store policy and procedures including privacy and the checking of customers bags and purchases

reporting methods

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently operates and maintains store security equipment

identifies and reports potential security risks according to store policy

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

store policy and procedures manuals

equipment such as

security systems

communication equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Security equipment used in stores may include:

Store policy and procedures in regard to:

Legislative requirements may include:

Security data may be sourced through:

Reports may be delivered: