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Elements and Performance Criteria

  1. Follow point of sale work systems.
  2. Process point-of-sale transactions.
  3. Complete sales.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow procedures for set up, maintenance and close of point-of-sale area/terminal on three different occasions

perform three point-of-sale transactions for each of the following:

cash sales

non-cash sales

perform three point-of-sale transactions for each of the following:

refunds

exchanges

make six accurate financial calculations relating to product pricing that individually or cumulatively involve:

multiple products

products of varying prices

products with percentage discounts

follow procedures to complete four sales that require post purchase activity.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

exchanges

refunds

lay-by

basic key aspects of legislation that impact point-of-sale activities:

Australian Consumer Law

features of products sold by the organisation

functions and procedures for operating point-of-sale equipment:

opening and closing

clearance of terminal and transference of tender

recording takings

consumables required by system

security

cash handling procedures:

counting cash

handling cash floats

change required, denominations of change and tendering change

security

procedures for non-cash transactions:

credit cards

EFTPOS

vouchers

types of purchase follow up activities and associated organisational policies and procedures:

placing of orders

delivery

issuing of invoices

issuing of receipts

wrapping and packing.