Elements and Performance Criteria
- Analyse the environment and change drivers.
- Conduct research to identify drivers of change within the business environment.
- Review the organisation’s strategic and business plans to ensure their capacity to respond to the environment change.
- Take steps to ensure change processes support the principles of sustainability.
- Identify and prioritise potential change processes for further action.
- Analyse barriers to change.
- Review internal and external data to identify trends in customer and stakeholder behaviour that will indicate future preferences.
- Identify, size and assess the risks associated with implementation of the change process.
- Identify and analyse the resources required to support the implementation of a change process.
- Review and quantify the impact of change on existing organisational structures, customer behaviour, resourcing and profitability.
- Assess the capacity of the organisation to respond to the change requirements.
- Assess the impact of legislative or regulatory requirements on the change processes that are developed.
- Prepare a strategy for change.
- Identify and cost the human and other resources required to implement change.
- Consult with key decision makers to refine and finalise a strategy to support change.
- Develop a timeframe for the change process.
- Identify criteria to measure the outcomes and performance of the change process.
- Develop, test, prioritise and document strategies to drive change.
- Implement and lead change.
- Identify and brief team members who will drive implementation of the change.
- Build a shared understanding and staff commitment to change through the communication of the objectives, processes and timelines to be achieved.
- Put in place processes to implement and monitor the change strategy.
- Communicate benefits and processes of change to customers and stakeholders.
- Seek feedback on impact of change during implementation and make adjustments to strategies as required to ensure positive outcomes.
- Manage conflict between individuals according to organisational procedures.
- Provide ongoing feedback to staff, customers and stakeholders of progress and outcomes achieved.
- Evaluate outcomes of change process.
- Quantify and analyse outcomes achieved from the implementation of the change measured against established criteria.
- Quantify and analyse the sustainability of the change and the capacity to add value to the business.
- Analyse and recommend opportunities for future organisational change and improvement in line with organisational policies and procedures.