Elements and Performance Criteria
- Plan the staffing needs of the organisation.
- Identify and analyse organisational vision, mission, and goals to inform understanding of staffing requirements.
- Analyse current and projected volume and type of work to be undertaken.
- Assess existing staff skills, knowledge and behaviours to ensure access to the required mix and level of skills.
- Identify need for additional staff to meet organisational human resource requirements.
- Ensure appropriate HR policies are in place to support the effective operation of staff and the organisation.
- Analyse and apply personal leadership skills.
- Review and assess personal leadership style for impact on the successful management of the team and other work responsibilities.
- Analyse and reflect upon personal characteristics and style of working and the impact on the operation of the organisation.
- Assess current personal skills and knowledge and match to organisation’s immediate and longer-term needs.
- Seek professional development opportunities to meet organisational needs and support longer-term personal career choices.
- Lead the team effectively.
- Establish and foster effective and open communication channels with staff.
- Provide clear guidance to staff regarding individual and team work roles and performance expectations in line with organisational policies.
- Communicate updates of the organisation’s plans and business needs to staff to engender their active involvement.
- Provide opportunities to staff to be involved in planning processes and the review and improvement of work processes.
- Foster effective team collaboration and take a leadership role to resolve intra-team conflict.
- Develop, trial and implement effective strategies to facilitate team growth and increase motivation.
- Monitor staff performance.
- Establish and communicate the goals and objectives of roles in line with organisational policies.
- Conduct performance appraisals according to the organisation’s standard procedures and using a structured performance appraisal system.
- Analyse results of performance appraisals to identify resource requirements and professional development needs of staff.
- Provide support to individuals and teams to enhance performance and achievement of organisational goals and the effective completion of work requirements.
- Manage poor performance in line with organisational standards, policies and procedures, and legal requirements.
- Review and respond to the development needs of staff.
- Identify current and future staff development needs using a range of methods and in line with organisational policies.
- Provide ongoing personal advice, coaching and mentoring to staff to build skill and team performance.
- Provide opportunities for staff to develop their skills and knowledge within the organisation in line with organisational policies.
- Include cost of staff training and development needs in relevant budgets and operational plans.
- Provide feedback and direction to staff on the professional development needs that will be provided.