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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify coaching needs.
   • Identify coaching opportunities to improve team member’s skills and knowledge levels.
   • Organise suitable time and place for coaching that is supportive and conducive to learning.
   • Agree on coaching format and communicate before coaching takes place.
2. Provide coaching to team members.
   • Explain the purpose of coaching to team member.
   • Explain and demonstrate specific skills or processes to be focus of coaching.
   • Communicate required knowledge and check team member’s understanding.
   • Discuss behaviours associated with the task or processes.
   • Provide opportunities for team member to practise new skills and ask questions.
3. Follow up on coaching experience.
   • Assess trainee ability to apply newly learnt skills and knowledge.
   • Review goals with trainee, provide feedback in a supportive manner, and adjusted as necessary.
   • Monitor progress of team members and provide ongoing support.
   • Identify performance difficulties and rectify or refer to appropriate personnel for follow up.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify the coaching needs of three different team members

plan for, and conduct one coaching session for the above team members

demonstrate the following in each of the above coaching sessions:

application of key coaching principles

evaluation of trainee performance

provision of feedback to team member

clear communication and demonstration of required tasks.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques suitable to a coaching context

objectives and scope of coaching

application and benefits of coaching

key coaching principles:

explanation

questioning

listening to trainee

observing and evaluating trainee competency

providing feedback

workplace environments required to support effective coaching sessions

learning styles and techniques for adapting coaching to suit various learning styles.

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