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Elements and Performance Criteria

  1. Apply basic safety procedures.
  2. Apply basic emergency procedures.

Required Skills

Required skills

communication and interpersonal skills to

report unsafe work practices faulty plant and equipment and incidents and accidents through clear and direct communication

share information

use and interpret nonverbal communication

literacy and numeracy skills to

estimate weights size quantities and mixtures

interpret symbols used for WHS signage

read and interpret instructions

technical skills to

dispose of waste appropriately

handle broken or damaged equipment

identify hazardous goods and substances

locate and identify emergency exits and use safety alarms and fire extinguishers

store and use chemicals and hazardous substances

use personal protective gear and equipment

Required knowledge

strategies for controlling risks through the hierarchy of control including

appropriate use of personal protective clothing

eliminating hazards

isolating hazards

using administrative controls

using engineering controls

first aid procedures

identification of hazards in the workplace including

fire chemical and electrical hazards

managing broken or faulty equipment

slip trips and falls

spills and leakage of materials

storage of dangerous goods and hazardous substances

waste

management of WHS including

communication and consultation processes

interpreting symbols for WHS signage

manual handling procedures

reporting procedures

store policies and procedures in regard to

WHS emergency procedures

relevant industry codes of practice

rights and responsibilities of designated personnel responsible for health and safety in the workplace

state and territory legislation and regulations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies safe work practices in all areas of the store according to WHS and codes of practice

applies appropriate store policies and procedures and legislative requirements in regard to following basic safety procedures and reports faults and problems to relevant person department or committee

identifies hazardous situations and rectifies where appropriate or reports to the relevant personnel according to store policy and procedures

reads interprets and applies manufacturer instructions for using and storing hazardous goods

applies store policies and procedures with regard to emergency situations evacuation or accident and illness in the store

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated retail work environment

suitable equipment and materials for lifting

relevant documentation such as

store policy and procedures manuals

manufacturer instructions and operation manuals

WHS regulations

legislation and statutory requirements

industry codes of practice

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

role play

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCLM Organise and maintain work areas

SIRXCOM Communicate in the workplace to support team and customer outcomes

SIRXICTA Operate retail technology

SIRXICT001A Operate retail technology

SIRXIND Work effectively in a customer service environment


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Safety procedures may include:

cash handling

emergency, fire and accident procedures

evacuation involving staff or customers

handling dangerous goods

hazard identification

issue resolution procedures

manual handling

personal safety procedures

procedures for the use of personal protective clothing and equipment

reporting incidents and accidents in the workplace

store security

stress management

waste disposal.

Unsafe work practices may deal with:

broken or damaged equipment

damaged packing material or containers

electricity and water

glue guns

inflammable materials and fire hazards

ladders

lifting practices

sharp cutting tools and instruments

spillages, waste and debris

stress

toxic substances

trolleys.

Checking plant and equipment may include:

broken or damaged equipment

damaged packing material or containers

guarding of machinery

sharp cutting tools and instruments.

Store policy and procedures related to WHS may deal with:

basic safety procedures

customers and staff

dangerous goods

emergency procedures

equipment and tools

federal, state or territory and local WHS legislation

premises

safe manual handling and lifting

stock.

Safe manual handling practices may include:

job procedures

lifting or shifting practices

use of equipment, such as ladders and trolleys.

Designated personnel may include:

manager

safety representative

supervisor

team leader.

Consultative processes may include:

identification of health and safety representatives

minutes from staff meetings and WHS meetings

suggestions from staff for improving tasks and procedures.

Emergency procedures may relate to:

accidents

armed holdups

fire

sickness

store evacuations

storms and cyclones.