Required skills

written and verbal communication skills to

prepare and distribute documentation

provide induction and feedback

planning and organisational skills to arrange selection induction and monitoring of volunteers

teamwork skills to build rapport with and between volunteers

problemsolving skills to assess suitability of volunteers for different roles

literacy skills to analyse organisational policies and procedures that enable all processes to be conducted appropriately

Required knowledge

legislation and organisational policies and procedures that enable the safe legal and ethical participation of volunteers

issues that affect the availability of volunteers to enable effective recruitment and management

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifies and implements organisational requirements policies and procedures for recruiting inducting and managing volunteers

conducts volunteer induction and identifies and arranges any additional training required by volunteers

maintains records of recruitment induction and management processes for volunteers

Context of and specific resources for assessment

Assessment must ensure

resourcing and implementation of volunteer induction sessions that are of a sufficient breadth to demonstrate competency and consistency of performance

access to real or simulated volunteers appropriate to local organisational volunteer requirements

access to a venue appropriate to the number of volunteers being recruited and inducted

access to presentation equipment appropriate to the induction sessions being conducted

access to documentation such as job descriptions and organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate conducting induction sessions

oral or written questioning to assess knowledge of organisational policies and procedures and their application to volunteer selection recruitment and management

thirdparty reports from a supervisor detailing appropriate work performed by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Guidance information for assessment

Volunteer management policy may include:

Volunteer requirements may include:

Target areas may include:

Organisational policies and procedures may include:

Selection processes may include:

Relevant legislation may include:

Follow-up processes may include:

Relevant documentation may include:

Requirements may include:

Roles may include: