Required skills

communication skills to

obtain information from clients about their needs and expectations

convey information about fitness activities and services

clarify screening information provided by clients

refer clients to appropriate personnel as appropriate

problemsolving skills to match client needs to appropriate fitness activities and services

literacy skills to administer a health screening questionnaire and clarify screening information

Required knowledge

organisational policies and procedures to enable the collection use and storage of personal client information

purpose and content of basic health screening questionnaires to enable accurate information to be communicated to clients and accurate responses to be made to client queries

fitness industry standards and practices for client health screenings

features and benefits of exercise programs and services provided to enable clients to receive accurate advice about the most appropriate programs and services for their needs and fitness goals

process of identification of risk stratification and appropriate referral

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

accurately identifies clients fitness requirements and provides clear information about appropriate exercise programs and services

interacts with the client in a friendly and courteous manner using appropriate communication strategies and organisational channels to collect handle and clarify sensitive information and to respond to client queries

works within role and responsibilities to administer review and process a health screening questionnaire and makes arrangements for clients to follow up appraisal with appropriate personnel as required

Context of and specific resources for assessment

Assessment must ensure the provision of orientation to multiple clients with a range of fitness goals and expectations to demonstrate consistency of performance

Assessment must also ensure access to

a facility where a variety of exercise programs and services are available

a range of clients with a range of real or simulated fitness needs and expectations and relevant personnel for followup appraisals

documentation such as health screening questionnaires written facility information about available exercise programs and services and organisational policies and procedures relating to client orientation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of consulting with clients to convey information about exercise programs and respond to queries

oral or written questioning to assess knowledge of fitness industry standards and practices for health screening of clients

thirdparty reports from colleagues or supervisors detailing work performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISFFITA Undertake client health assessment

SISFFIT307A Undertake client health assessment

Client may include:

Requirements and expectations may include:

Organisational policies and procedures may include:

Services and facilities may include:

Benefits may include:

Purpose may include:

Screening information must include:

Appropriate personnel may include: