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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan for group establishment.
   • Establish activity goals of individuals and group.
   • Identify group dynamics and potential barriers to group development and performance.
   • Establish and document group performance plan to meet needs and activity outcomes.
2. Develop group commitment and cooperation.
   • Develop group effectiveness through active participation of all group members.
   • Establish systems to monitor and review group development and performance.
   • Develop and implement strategies to reduce and eliminate barriers.
   • Establish trust, confidence and ownership in group decision-making, feedback and problem-solving processes.
3. Facilitate group processes and performance.
   • Collaborate with group to develop effective working relationships.
   • Facilitate individual and collective engagement while maintaining group cohesion.
   • Devolve responsibility and accountability to group members, where appropriate.
   • Implement effective conflict-resolution strategies when required.
   • Communicate with group using appropriate mediums.
   • Monitor, adjust and record the performance of group members using established review systems.
4. Plan for group establishment.
   • Establish activity goals of individuals and group.
   • Identify group dynamics and potential barriers to group development and performance.
   • Establish and document group performance plan to meet needs and activity outcomes.
5. Develop group commitment and cooperation.
   • Develop group effectiveness through active participation of all group members.
   • Establish systems to monitor and review group development and performance.
   • Develop and implement strategies to reduce and eliminate barriers.
   • Establish trust, confidence and ownership in group decision-making, feedback and problem-solving processes.
6. Facilitate group processes and performance.
   • Collaborate with group to develop effective working relationships.
   • Facilitate individual and collective engagement while maintaining group cohesion.
   • Devolve responsibility and accountability to group members, where appropriate.
   • Implement effective conflict-resolution strategies when required.
   • Communicate with group using appropriate mediums.
   • Monitor, adjust and record the performance of group members using established review systems.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

facilitate the effective functioning of at least three groups, and develop strategies to resolve problems:

group and individual goals that the individual has identified and clarified

group members who have diverse styles, aspirations, cultures and perspectives

use the following techniques to assist each group to facilitate optimum outcomes:

task allocation

mentoring

provide opportunities to encourage groups to openly propose, discuss and resolve issues through:

group management skills

group decision making

listening skills

negotiation techniques

defining roles and responsibilities.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

factors that contribute to optimal performance:

mentoring

task allocation

group dynamics and interactions that influence the attitudes and behaviours of others

stages of group development to enable effective and constructive group support:

forming

norming

storming

performing

adjourning

leadership styles, categories and types, appropriate to a range of group situations

collaborative approaches to develop effective working relationships:

group management skills

group decision making

listening skills

negotiation techniques

defining roles and responsibilities

barriers to effective group development and performance:

conflict of interest

conflict between individuals and group goals

personality clashes

poor communication skills

lack of group cohesion and commitment to goals

poorly defined roles and responsibilities

facilitation techniques to assist the group to obtain the best outcomes.

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