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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:administrative reportingadministration and reporting relating to:completing financial transactionscompleting work plans and scheduleshandoverhygiene, health, safety and security:completing incident, work health and safety and maintenance reportscustomer servicecomplaint handlinginformation sources for the sport, fitness and recreation industry and how to access that informationroles and responsibilities of service team memberssectors of the sport, fitness and recreation industry and their interrelationships, roles and functionsfull details of organisation products, services, facilities, current promotions, events and entertainment.