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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine staff levels and expectations.
   • Set staffing levels within budget to maximise operational and customer service efficiency.
   • Roster teams or groups to meet anticipated demand and statutory requirements.
   • Induct new team or group members.
   • Inform team or group members of rosters within designated timeframes.
   • Monitor and adjust staffing levels in response to organisational requirements.
   • Communicate expected standards of work and clarify workplace rights and obligations.
   • Encourage individuals to contribute to discussion and planning of team or group objectives and goals.
2. Coordinate work team or group.
   • Allocate tasks and responsibilities using appropriate communication techniques.
   • Ensure team or group members are familiar with specific or required procedures.
   • Develop contingency plans to cope with unexpected situations and implement as required.
   • Maintain accurate and current records of staffing.
3. Monitor team or group performance.
   • Review and update objectives and goals regularly in consultation with relevant personnel.
   • Evaluate performance against allocated responsibilities and performance standards.
   • Counsel team or group members, as required, and record outcomes.
4. Determine staff levels and expectations.
   • Set staffing levels within budget to maximise operational and customer service efficiency.
   • Roster teams or groups to meet anticipated demand and statutory requirements.
   • Induct new team or group members.
   • Inform team or group members of rosters within designated timeframes.
   • Monitor and adjust staffing levels in response to organisational requirements.
   • Communicate expected standards of work and clarify workplace rights and obligations.
   • Encourage individuals to contribute to discussion and planning of team or group objectives and goals.
5. Coordinate work team or group.
   • Allocate tasks and responsibilities using appropriate communication techniques.
   • Ensure team or group members are familiar with specific or required procedures.
   • Develop contingency plans to cope with unexpected situations and implement as required.
   • Maintain accurate and current records of staffing.
6. Monitor team or group performance.
   • Review and update objectives and goals regularly in consultation with relevant personnel.
   • Evaluate performance against allocated responsibilities and performance standards.
   • Counsel team or group members, as required, and record outcomes.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify and document staffing requirements for at least three different situations that considers at least two of the following:

season demand

special event

time commitment of volunteers

promotional activities

competition schedules

adjust staffing requirements on at least three different occasions where requirements change.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legislative requirements relating to sport, fitness and recreation:

work health and safety/occupational health and safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination

relevant industry awards/enterprise agreements

unfair dismissal legislation and procedures

policy and procedures related to:

complaints and grievances

culturally appropriate entitlements

discipline

employment conditions

equal opportunity

anti-discrimination

cultural diversity

induction and training

staff counselling

staff records

performance measures.

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