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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop educational strategies.
   • Identify specific issues relating to the use of facilities and activity resources by user groups.
   • Suggest alternative strategies to address issues in consultation with staff, as appropriate.
   • Develop educational programs and/or resources to address issues.
   • Contribute to the production of educational material.
   • Assess and select strategies for presenting educational programs.
2. Plan and conduct educational programs.
   • Plan educational programs according to the needs of the target user group.
   • Identify and organise required equipment and other resources.
   • Liaise with user groups to promote educational programs and/or resources.
   • Implement programs and resources to user groups.
3. Evaluate programs.
   • Seek and acknowledge feedback from user groups on effectiveness of programs.
   • Analyse feedback from user groups.
   • Evaluate components of program and/or resources according to evaluation criteria, and record outcomes.
   • Make recommendations for future improvement.
   • Review own performance and identify potential improvements.
   • Record, update and file documentation, schedules and costings.
4. Develop educational strategies.
   • Identify specific issues relating to the use of facilities and activity resources by user groups.
   • Suggest alternative strategies to address issues in consultation with staff, as appropriate.
   • Develop educational programs and/or resources to address issues.
   • Contribute to the production of educational material.
   • Assess and select strategies for presenting educational programs.
5. Plan and conduct educational programs.
   • Plan educational programs according to the needs of the target user group.
   • Identify and organise required equipment and other resources.
   • Liaise with user groups to promote educational programs and/or resources.
   • Implement programs and resources to user groups.
6. Evaluate programs.
   • Seek and acknowledge feedback from user groups on effectiveness of programs.
   • Analyse feedback from user groups.
   • Evaluate components of program and/or resources according to evaluation criteria, and record outcomes.
   • Make recommendations for future improvement.
   • Review own performance and identify potential improvements.
   • Record, update and file documentation, schedules and costings.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify and address at least three issues in relation to use of a current facility or activity resource through either:

educational programs

information resources such as notices, leaflets or handouts

identify and address at least two issues that could arise as a result of upcoming changes to/ addition of a facility or activity resources through either:

educational programs

information resources

promote each program and/or resource using appropriate strategies to the user group

evaluate all educational programs and resources, identify improvements and document improvement for at least:

one program

one resource

maintain and update records of information and programs.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures to enable the production and storage of documentation and educational material

potential issues in relation to resource use, to enable educational programs to target these areas

components of an educational program

types of educational material and presentation techniques to enable information on resource use to be conveyed effectively

use of relevant audio-visual and multimedia equipment to enable clear presentations

formal and informal evaluation techniques to enable improvements to be made in educational programs

budgeting for educational programs and resources.

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