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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Process registrations.
   • Interpret and accurately process event registrations according to organisational procedures and timelines.
   • Identify, collect and process missing customer information within appropriate timelines.
   • Offer alternatives for unavailable registrations or provide information on waitlist options.
   • Answer enquiries about costs and other event details.
   • Record customer details using appropriate systems and technology.
   • File event registrations according to organisational procedures.
2. Update registrations.
   • Accurately update financial status of registrations.
   • Accept, process and record requests for amendments or cancellations.
   • Provide details of amendment or cancellation conditions and charges and confirm customer understanding.
3. Monitor and report on registrations.
   • Monitor registrations and generate registration reports for relevant personnel.
   • Identify and report on problems emerging from registration information.
   • Take action to address potential attendance issues according to individual responsibility and organisational procedures.
4. Produce final registration documentation.
   • Check and finalise event registration details within designated timelines.
   • Prepare and issue customer documents within designated timelines.
   • Check and correct as necessary all documentation for accuracy prior to issue.
   • Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.
   • Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

process and administer registrations for six different customers through to finalisation for at least two different types of events

produce reports for registrations for each of the above events on:

breakdown of attendances per session, site, table or venue

payment status

special requests

characteristics of attendees

numbers

progress towards attendance expectations

sources of registrations

complete registrations within commercial time constraints and deadlines.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operation systems and software programs used to process and monitor event registrations

types of events for which registrations are required:

business and corporate

community

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

meetings and conventions

social

sports

types of customers for different types of events and methods of administering different registrations

customer information required to administer registrations

different formats for, inclusions, and uses of:

financial administration documents for customer payments

customer event attendance documents

event registration reports

for specific organisation or event:

features of event programs, schedules, inclusions and specific costs

information required by event coordinators and managers to monitor attendance numbers and deliver events

procedures and deadlines for processing and administering registrations and issuing registration reports

generating and issuing invoices and credit notes for changed registrations

receiving, processing and recording payments.

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