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Elements and Performance Criteria

1. Prepare on-site registration materials.
   • Prepare and check all registration materials and equipment prior to event.
   • Source and prepare appropriate resources to address on-site contingencies.
   • Minimise use of printed materials and maximise use of electronic documents to reduce waste.
   • Check and reconfirm arrangements for venue or site access and registration set-up.
2. Set up registration area.
   • Establish contact with venue or site personnel to facilitate effective communication during event.
   • Complete site inspection to establish familiarity with event venue or site.
   • Locate and check registration set-up against prearranged agreements.
   • Identify registration area safety and access issues and resolve with venue or site personnel.
   • Check efficiency and working order of registration equipment and resolve or report deficiencies.
3. Process on-site registrations.
   • Welcome attendees and provide information on venue and event features.
   • Check attendee registration details and provide event documentation and admission according to organisational procedures and event deadlines.
   • Identify, record and resolve registration discrepancies according to individual responsibility and organisational procedures.
   • Process on-site event payments.
   • Finalise registration records and pack or store registration resources.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

coordinate on-site registrations for at least two different types of events as listed in the knowledge evidence, including undertaking each of the following:

prepare registration materials and equipment

set up registration area

process onsite attendee registrations

take payments

check registration details

provide event documentation

communicate event information to all attendees

resolve registration discrepancies

complete on-site registrations within commercial time constraints and customer deadlines.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of events for which on-site registrations take place:

business and corporate

community

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

marketing

meetings and conventions

sports

on-site registration processes for diverse event types

safety considerations for on-site registration areas:

adequate space for gathering or moving large numbers of people

adequate sun and weather protection

emergency exits

profile of registration area for arriving attendees

safe positioning

safety of electrical cables in registration area

access issues for on-site registration areas, especially those associated with gathering or moving large numbers of people

different types of operations systems, and software programs used to process on-site event registrations

attendee information required to provide on-site event documentation and admission

different formats for, inclusions, and uses of:

event registration reports

registration materials required to process on-site event registrations

financial administration documents for attendee payments

event attendance documents

for specific organisation and event:

agreements with venue or site for registration set-up

features of event program, schedules, inclusions and specific costs

procedures for processing on-site registrations.

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