Elements and Performance Criteria
- Liaise with event customer to satisfy service expectations.
- Discuss and confirm purpose and scope of event or function with customer.
- Liaise with customer to determine specific operational needs, preferences and budget for event.
- Conduct site inspection as required.
- Hold ongoing discussions about event plans to satisfy all requirements and service expectations.
- Prepare and confirm event proposal.
- Analyse and document event staging requirements based on detailed review of brief.
- Identify and pursue additional sales opportunities to ensure maximum event profitability.
- Develop options and ideas on event concept, theme and format for inclusion in event proposal.
- Verify operational and service practicality of proposal through consultation with colleagues and suppliers.
- Present proposal including accurate information on costs, range and style of products and services.
- Negotiate and agree on final event details.
- Prepare and issue relevant event documentation and update as required.
- Coordinate event services.
- Liaise with internal personnel and external suppliers to facilitate effective event planning.
- Identify potential environmental and social impacts and organise services to minimise impacts.
- Determine event components and create schedule to facilitate event service bookings.
- Issue event orders to venue departments and external suppliers according to event deadlines, and update as changes occur.
- Prepare and distribute operational documentation to internal personnel and suppliers according to organisational procedures.
- Develop and provide event briefings to relevant operations personnel in advance of event.
- Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.
- Finalise event and evaluate operational success.