This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

identifying and rectifying typical variances and discrepancies that occur within an accommodation establishment

literacy skills to read and interpret complex documents such as individual and group guest reservation information services provided to guests and accounting folios

highlevel numeracy skills to interpret calculate and perform financial reconciliation of complex guest and front office accounting information

The following knowledge must be assessed as part of this unit

typical financial control processes and procedures that apply to front office operations

financial reporting cycles and procedures for a front office

importance of financial checking and reporting processes in the overall financial management of an accommodation establishment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

ability to check and balance a range of transactions including identifying and rectifying discrepancies within typical workplace time constraints

knowledge of how the night audit process impacts on overall financial management of the accommodation establishment

ability to conduct a night audit accurately on multiple occasions covering transactions from several different operating periods

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped industryrealistic accommodation front office environment as defined in the Assessment Guidelines using appropriate computers and printers

access to a computerised front office reception or accounting system currently used by hospitality industry operators to control guest registration and accounting functions

use of industrycurrent front office reservations and accounting transaction and reporting documentation

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to conduct a night audit The following examples are appropriate for this unit

copies of accounting transaction records checked by the candidate

review of accounting reconciliations reports and documentation produced by the candidate

case studies or problemsolving exercise to assess the ability to resolve different accounting discrepancies

oral or written questions to assess knowledge of night audit processes and procedures and how the night audit process impacts on overall financial management of the accommodation establishment

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITHACSB Provide accommodation reception services

SITHACS001B Provide accommodation reception services

SITXADMA Perform office procedures

SITXADM001A Perform office procedures.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Transactions may relate to:

Discrepancies may relate to:

Financial systems may include systems for:

Reports may include: