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Elements and Performance Criteria

  1. Select and set up equipment and materials.
  2. Clean wet and dry areas and associated equipment.
  3. Maintain and store cleaning equipment and chemicals.

Required Skills

Required skills

literacy skills to interpret product labels and product safety instructions

numeracy skills to calculate dilution requirements of cleaning products

planning and organising skills to complete the cleaning process in a logical and efficient way

problemsolving skills to identify and resolve routine cleaning problems

problemsolving skills to identify and resolve routine cleaning problems.

Required knowledge

cleaning chemicals equipment and procedures for wet and dry surfaces and materials

wet

toilets

basins

walls

dry

carpet

laminate

soft furnishings

woodwork

role and use of Material Safety Data Sheets MSDS

safe manual handling techniques

carrying

lifting

pulling

pushing

safe handling requirements for hazardous cleaning products including disposal

hygiene procedures and requirements

hygiene responsibilities of cleaning staff

hygiene hazards for cleaning including potential food contamination and transmission of airborne illnesses

cleaning practices that minimise hygiene risks

ways of minimising negative environmental impacts in the cleaning process

resource conservation energy and water

waste disposal

typical procedures and standards for presentation of premises

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

select and safely use cleaning agents and equipment on wet and dry areas

complete cleaning tasks to required standards within commerciallyrealistic timeframes

use hygienic cleaning practices

integrate knowledge of cleaning products cleaning techniques waste disposal and ways of

conserving resources in the cleaning process

Context of and specific resources for assessment

Assessment must ensure use of

wet and dry areas to be cleaned that include a range of different hard and soft surfaces

electrical and manual cleaning equipment

cleaning agents for multiple hard and soft surfaces

protective clothing and other safety equipment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of cleaning and maintenance activities

inspection of areas cleaned by the individual

oral or written questioning to assess knowledge of cleaning and maintenance procedures

materials equipment and hazardous substances and efficient resource use

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

by the individual

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHACS Prepare rooms for guests


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment may include:

electrically operated equipment:

polishers

scrubbers

vacuum cleaners

garbage receptacles

manual equipment:

brushes

buckets

dusters

mops and cloths.

Cleaning agentsmay include:

agents for specialised surfaces:

glass

wood

deodorisers

disinfectants

spot cleaning agents

pesticides.

Work health and safety and environmental requirements may include:

hazardous substances and storage requirements

MSDS

safe manual handling techniques.

Protective clothing may include:

aprons

breathing apparatus

gloves

goggles and masks

headwear

jackets

overalls

waterproof clothing and footwear.

Wet and dry areas may include:

balconies

bathrooms

bedrooms

function rooms

kitchens

private lounge areas

public areas

storage areas.

Hazards may include:

breakages

heated utensils and surfaces

human material or waste

sharp items:

knives

needles and syringes

surgical dressings

wet or slippery surfaces.

Unhygienic personal contact may include:

transferring micro-organisms by:

blowing nose

coughing

drinking

eating

scratching skin and hair

sneezing

spitting

touching wounds

transmitting tobacco products by smoking.

Food contact surfaces may include:

chopping boards

containers

cooking utensils

crockery

cutlery

glassware

pots and pans

sinks

workbenches.

Unhygienic cleaning practices may include:

cleaning food contact surfaces with linen that may be contaminated with human waste:

blood

body secretions

faeces

using dirty:

cleaning cloths

tea towels

spreading bacteria from bathroom or bedroom areas to mini-bar or kitchen areas.

Routine maintenance may include:

dismantling and reassembling

drying out

emptying

sanitising

washing and rinsing

wiping down and cleaning.