Required skills

literacy skills to

read information about the use of laundry chemicals

read and interpret labels and washing instructions

complete simple laundry documentation

numeracy skills to

calculate dilution strengths of laundry chemicals

calculate charges for laundry services

planning and organising skills to coordinate laundry workflow to meet timelines

problemsolving skills to treat difficult stains and carry out minor repairs

problemsolving skills to treat difficult stains and carry out minor repairs.

Required knowledge

safe handling requirements for laundry chemicals including

use of Material Safety Data Sheets MSDS

disposal

hygiene and infection control procedures in the laundry including

separation of clean and dirty items

procedures when in contact with different types of soilage

major natural and synthetic fabric types and the laundering and drying requirements for each

meaning of laundering and dry cleaning labels on clothing

linen control procedures including

clean for dirty

set amount

topping up

uniform issue

condemned linen

procedures if problems are identified

procedures for charging packaging and distribution of laundry items

safe manual handling techniques

carrying

lifting

pulling

pushing

ways of minimising negative environmental impacts in the cleaning process

resource conservation energy and water

waste disposal

packing and presentation methods for clean laundry

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

assess processes required for different laundry and soilage types

safely use laundry equipment and cleaning agents using different cycles and programs

launder and finish a variety of linen clothing items and fabrics

demonstrate knowledge of safety and environmental issues including efficient use of resources

and requirements for safe handling and disposal of hazardous substances

Context of and specific resources for assessment

Assessment must ensure use of

the fixtures large and small equipment and workplace documentation defined in the

Assessment Guidelines this can be a

real industry workplace

simulated industry environment such as a training hotel

linen and laundry items made from a range of fabrics and with different soilage

workplace documentation for laundry operations

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual carrying out laundry tasks

inspection of items laundered by the individual

oral or written questioning to assess knowledge of commercial laundry equipment operation

different laundry cycles and programs hazardous substances stain identification and treatment

work health and safety issues and ways of conserving resources

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by

the individual

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXWHS Participate in safe work practices

Laundry equipment may include:

Packaging and presenting guest laundry may include:

Storage of laundry is required where: