A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of the individual completing valet or butlerrelated tasks including interaction direct observation of the individual completing valet or butlerrelated tasks, including interaction with clients inspection of items prepared or organised by the individual such as clothing or unpacked or packed luggage review of guest evaluations review of documentation prepared by the individual in relation to the organisation of particular services use of roleplays to assess interpersonal skills use of roleplays to assess interpersonal skills oral or written questioning to assess knowledge of typical valet or butler services procedures for organising different types of services and protocol requirements review of portfolios of evidence and thirdparty workplace reports of onthejob performance by review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual
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