Elements and Performance Criteria
- Complete liquor sales.
- Advise customers on the selection of their products according to their needs.
- Complete customer order forms, invoices and receipts.
- Process liquor sales promptly and courteously.
- Operate point-of-sale equipment according to design specifications.
- Identify and process customer delivery requirements.
- Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
- Wrap and pack goods.
- Minimise theft.
- Take appropriate action to minimise theft by applying enterprise security procedures.
- Match merchandise to correct price tags.
- Maintain surveillance of merchandise according to enterprise policy.
- Maintain security of stock, cash and equipment in relation to customers, staff and outside contractors, according to enterprise policy.
- Observe suspicious behaviour by customers and colleagues and respond according to enterprise policy.
- Deal with emergencies following enterprise policy and procedures.
- Merchandise goods.
- Unpack merchandise and place in appropriate location.
- Maintain the correct temperature of display refrigerators and coolrooms so that all products are kept at recommended temperatures.
- Ensure cleanliness of refrigerators and coolrooms according to enterprise procedures and manufacturer standards and specifications.
- Practise safe lifting, shifting and handling procedures to comply with OHS regulations.
- Display merchandise to achieve a balanced fully-stocked appearance and promote sales according to enterprise procedures and safety requirements.
- Reset and dismantle special promotion areas at the appropriate time.
- Keep display areas clean and tidy.
- Rotate stock according to enterprise procedures.
- Report defective and out-of-date stock promptly.
- Prepare labels and tickets according to enterprise procedures.
- Operate, maintain and store ticketing equipment, according to enterprise procedures.
- Maintain correct pricing and information on merchandise.