Elements and Performance Criteria
- Plan coffee beverage service.
- Develop coffee beverage menus taking into consideration profit requirements, market focus, demographics and customer preferences.
- Select suppliers and roasters, and make purchases according to budget and quality.
- Liaise with suppliers and roasters to ensure coffee service meets organisational quality standards.
- Provide specialist advice on espresso coffee beverages.
- Develop and update knowledge of types of coffee beverages.
- Respond to customer questions about espresso coffee beverages.
- Provide accurate information to staff on coffee beans, ground coffee and espresso coffee beverages.
- Promote coffee beverage appreciation at appropriate opportunities.
- Develop and display accurate customer information on espresso coffee beverages.
- Monitor quality of coffee beverages.
- Identify desirable characteristics of superior espresso coffee beverages.
- Evaluate coffee beans to ensure freshness.
- Monitor grind and dose to ensure quality and consistency of espresso extraction.
- Monitor environmental variations affecting dose, and adjust the grind and dose accordingly.
- Evaluate espresso coffee beverage quality and diagnose faults and problems in quality of coffee beans, ground coffee and coffee beverages.
- Monitor coffee extractions and service, ensuring quality and consistency.
- Assess texture and temperature of milk served.
- Seek and follow-up feedback on coffee beverage quality from customers and staff.
- Ensure ingredients and accompaniments are stored appropriately in suitable containers and conditions.
- Ensure coffee beverages are presented correctly and attractively with suitable accompaniments.
- Monitor and maintain equipment.
- Monitor espresso coffee machine and other equipment for efficiency and reliability of operation.
- Monitor temperature and water pressure.
- Develop environmentally sound cleaning, maintenance, waste disposal and recycling practices.
- Identify need for new equipment and service-ware taking into account relevant considerations and evaluate options.
- Identify situations requiring use of specialist service technicians.
- Schedule service calls and replacement of worn parts at appropriate times.