Elements and Performance Criteria
- Implement responsible gambling practices.
- Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
- Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
- Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.
- Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.
- Provide information and assistance to customers about problem gambling.
- Provide accurate and appropriate information on problem gambling to customers on request.
- Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
- Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
- On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.