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Elements and Performance Criteria

  1. Advise customers on games and gaming activities.
  2. Operate and maintain gaming machines.
  3. Monitor security of gaming areas.
  4. Make gaming machine payouts.
  5. Operate and maintain coin dispensing equipment.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

basic accounting requirements for balancing cash receipts and payments

problemsolving skills to resolve payout disputes and suspected security breaches and solve technical problems with machines

literacy skills to read machine manuals and enterprise policies and procedures

numeracy skills to provide correct change and payouts to customers and balance gaming floats

The following knowledge must be assessed as part of this unit

range of gaming activities offered by the enterprise including

basic player rules and conditions

odds win rates and return to players

collection of payments and winnings

promotions

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

basic requirements of relevant state and territory legislation and relevant codes of practice including

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel eg managers and employees machine technicians service consultants and machine managers manufacturers and sales personnel

penalties for noncompliance

types parts and basic functions of gaming machines including

credit and currency systems

software menus and display screens and associated functions

terminology used

data retrieval systems

enterprise security and safety procedures for gaming machines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

ability to use technical skills to operate gaming machines and provide effective customer service and advice

awareness of security issues and compliance with security procedures in gaming operations

compliance with responsible gaming legislation or requirements

ability to apply terminology and knowledge of software and hardware correctly to gambling operations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped gaming venue including

gaming machines which may include poker machines approved amusement devices slot machines multiterminal gaming machines progressive or standalone machines standalone games linked machines and linked progressive jackpot systems

applicable header systems

replacement parts maintenance tools and cleaning materials

coin dispensing equipment and cash and coin buckets

cash distribution facility

interaction with others to allow opportunities to respond to different customer service requirements and issues

integration and management of multiple transactions and activities including typical customer and equipment problems

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate completing customer payouts dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance

oral or written questions to assess knowledge of gaming legislation codes of practices and enterprise procedures

case studies or roleplays to demonstrate handling of payouts illegal credits and security issues

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITHGAMA Provide responsible gambling services

SITHGAM006A Provide responsible gambling services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Games and gaming activities for which advice is given may include:

gaming machines

Totalisator Agency Board (TAB)

Keno

bingo

calcuttas and sweepstakes

lotteries

miscellaneous games of chance, such as raffles and trade competitions

lucky envelopes.

Promotional materials and information include brochures, flyers, signs and stickers, and advertisements in the media and may refer to:

conduct and rules of games

responsible conduct of gaming

sources of assistance

enterprise rules and policies

promotional activities.

Gaming machines include:

poker machines

approved amusement devices

slot machines

multi-terminal gaming machines

progressive and stand-alone gaming machines

stand-alone games

linked machines

linked progressive jackpot systems.

Simple machine repairs and maintenance may include:

replacing globes

fixing coin diverter apparatus faults

unblocking coin jams

resolving frozen screens

resolving incorrect payouts

filling hoppers and clearing jams

replacing printer rolls and ribbons.

Payouts may include:

cash

cheque

voucher.

Situations where payouts should be refused may include:

machine malfunctions

illegal credit

player ineligibility.