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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Set up a TAB outlet.
   • Carry out opening procedures according to TAB guidelines and organisational procedures.
   • Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
   • Ensure cleanliness, temperature and lighting of TAB environment.
2. Advise customers on TAB operations and regulations.
   • Advise customers on TAB procedures according to legislative requirements and organisational procedures.
   • Respond to customer queries, requests and complaints according to organisational standards.
3. Operate TAB betting machine.
   • Follow TAB operations and administration manuals for operating a TAB betting machine.
   • Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
4. Update daily racing activity information.
   • Obtain information on daily racing activities through appropriate sources.
   • Update wall lists as new information is received.
5. Perform TAB terminal accounting and security procedures.
   • Balance dockets for cash payments.
   • Pay out correct winnings to customers.
   • Verify large payments according to organisational procedures.
   • Monitor security of cash and venue according to organisational procedures.
   • Observe customers and onlookers and note and report unusual practices promptly.
   • Complete end-of-shift balance according to organisational procedures.
6. Clean and maintain TAB equipment.
   • Clean machines according to TAB guidelines and work health and safety regulations.
   • Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
   • Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate the following procedures used when operating a Totalisator Agency Board (TAB) outlet over a minimum of two service periods, including:

opening procedures for a TAB outlet listed in knowledge evidence

operation of basic TAB betting machine activities listed in knowledge evidence

TAB terminal accounting and security procedures

explain each of the different bet types listed in the knowledge evidence to customers.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic rules and regulations of the TAB relating to:

compiling bet tickets for the various bet types

collection of winnings

displaying race types and their results:

thoroughbred

greyhound

harness

fixing odds

lodging forms

sports TAB operation

servicing TAB telephone accounts

basic features of different types of races:

thoroughbred

harness

greyhound

different bet types, their features and compilation of tickets:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

basic TAB betting machine activities:

paying and selling

cancellations and late cancellations

exchanging tickets

copying tickets

reporting lost and damaged tickets

appropriate sources of information on daily racing activities:

information dispatched by TAB

TAB terminal messages

Television monitors

opening procedures for a TAB outlet:

turning on machines and logging on

extracting and actioning messages from machines

displaying form guides, race lists and sports lists

programming odds monitors with the day’s and night’s meetings

providing daily form service

restocking ticket bins and trays

potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice:

responsible provision of gambling services

general licence requirements for operating a TAB outlet

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers, manufacturers and sales personnel

penalties for non-compliance in providing responsible gambling service

responsible gambling legislation, codes of practice or requirements and how they apply to a TAB outlet

TAB operating procedures and systems for:

beginning and end of shift

ensuring security

compiling bet tickets for different bet types

collection of winnings

displaying race types and their results:

thoroughbred

greyhound

harness

fixed odds

lodging forms

sports TAB

TAB telephone accounts.

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