This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

Keno operations and functions

problemsolving skills to deal with disputes about prize schedules payments and display of winning numbers

literacy skills to read procedures and licensing requirements for Keno

numeracy skills to balance float and cash

The following knowledge must be assessed as part of this unit

general understanding of the gaming sector of the hospitality industry

overview requirements of legislation applying to Keno games including

general licence requirements

licensing of repairers service consultants and machine managers

general accounting requirements

penalties for noncompliance

requirements for responsible provision of gambling services including procedures for selfexclusion of problem gamblers

player rules of Keno and lotteries

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

ability to operate Keno equipment within enterprise acceptable timeframe and according to procedures

compliance with responsible gambling legislation or requirements

awareness of security issues and compliance with security procedures

processing a variety of bet types payouts and cancellations within realistic timeframes

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills using a Keno terminal facilities and equipment including online Keno terminal and display medium and Keno betting stationery

interaction with others to allow opportunities to respond to different customer service requirements and issues

integration and management of multiple transactions and activities including typical customer and equipment problems

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate processing a variety of bets

oral or written questions to assess knowledge of the Keno product gaming legislation and enterprise procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITHGAMA Attend gaming machines

SITHGAM001A Attend gaming machines

SITHGAMA Provide responsible gambling services

SITHGAM006A Provide responsible gambling services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Information to be provided to customers must include:

Kenogames may include:

Keno promotions may include:

Appropriate measures to be taken in cases of cancellation of tickets and maintenance problems may include:

General Functions include options to assist the operator in administrative and functional procedures, and may include:

Limitations and responsibilities of operators may be:

Maintenance may include: