This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

appropriate communication and interpersonal skills for dealing with customers identifying problems with gambling and requesting selfexclusion

literacy skills to read and interpret documents such as problem gambling signage general information and brochures industry or regulatory codes of conduct inhouse policies and procedures and general plain English regulatory and advisory information issued by local state and territory gambling licensing authorities

numeracy skills to explain chances of winning and probability as they relate to the gambling activities of the enterprise

The following knowledge must be assessed as part of this unit

profile of gambling industry including size and economic benefits of gambling

reasons for and personal impacts of gambling problems

public interest reasons for implementation of responsible service of gambling practices including

government and community concerns with problem gambling

economic costs of problem gambling

principles of harm minimisation and strategies to reduce the harm associated with problem gambling

indicators of problem gambling and understanding that indicators are not always overt and that assumptions cannot be made until customer indicates a problem and requests assistance

roles of government industry and the enterprise in providing responsible gambling services broad working knowledge of the requirements of relevant state and territory legislation and regulatory industry and enterprise codes of conduct

working knowledge of enterprise responsible gambling service procedures especially selfexclusion and exclusion procedures and the role of individual staff members supervisors and managers in providing responsible gambling services

working knowledge of the contents of problem gambling information provided by the enterprise

available counselling services and referral procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

working knowledge and understanding of current legislation and industry and enterprise policies and procedures in relation to responsible service of gambling and the ramifications for the enterprise of noncompliance

knowledge of underpinning reasons for and harmminimisation approach of responsible gambling services

ability to deal with requests for exclusion or counselling services tactfully and according to enterprise procedures

project or work activities that show candidates ability to provide responsible gambling services in a range different gamblingrelated situations to ensure consistency in the application of procedures

Context of and specific resources for assessment

Assessment must ensure

activities that allow the candidate to demonstrate the application of knowledge to specific responsible gambling service situations which might include interaction with others to demonstrate appropriate communication skills

access to current regulatory documents distributed by key state and territory gambling licensing agencies such as plain English legislative publications and codes of conduct outlining responsible gambling requirements

access to industry and enterprise codes of conduct policies procedures information signage and brochures relating to responsible gambling services

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services The following examples are appropriate for this unit

direct observation of the candidate providing information to customers

roleplay to demonstrate appropriate interpersonal skills

case studies or problemsolving to assess the application of knowledge to various problemgambling situations and contexts

oral or written questions to assess knowledge of gaming legislation codes of practice and industry and enterprise procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

This unit underpins effective performance in a range of gaming activities and so holistic assessment with other gaming units relevant to the industry sector workplace and job role is strongly recommended including

SITHGAMA Attend gaming machines

SITHGAM001A Attend gaming machines

SITHGAMA Operate a TAB outlet

SITHGAM002A Operate a TAB outlet

SITHGAMA Conduct a Keno game

SITHGAM003A Conduct a Keno game

SITHGAMA Develop and manage gaming activities

SITHGAM005A Develop and manage gaming activities.

However determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services which meets the requirements of state and territory legislation

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Responsible gambling service procedures may relate to:

State and territory legislation and industry and enterprise policy refer to:

Gambling-related incidents include:

Gambling may include:

Gambling environmental features include:

Information on problem gambling may include:

Problem gambling may involve:

Procedures for self-exclusion and exclusion may involve:

Self-exclusion and exclusion may relate to:

Signage and information to be displayed may cover: