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Elements and Performance Criteria

1. Open table.
   • Check approved equipment is on the table and in working order and positioned according to organisational rules and procedures.
   • Check drop box is attached to table.
   • Open and balance chip float according to approved documentation and organisational procedures.
   • Identify and report variances in chip float.
2. Handle chips efficiently and effectively.
   • Handle chips according to chip work procedures.
   • Use correct chip and stack values when accepting wagers and paying winnings.
   • Maintain chip float in an orderly manner during game operation.
3. Operate Big Wheel games.
   • Make Big Wheel announcements and hand signals.
   • Spin wheel according to game rules, organisational procedures and variations.
   • Operate Big Wheel equipment according to design functions and manufacturer instructions.
   • Conduct game at appropriate pace according to organisational standards.
4. Accept wagers and pay winnings.
   • Accept or refuse permitted wagers according to organisational procedures and variations.
   • Determine winning and losing wagers.
   • Remove losing wagers according to organisational procedures.
   • Pay and witness winnings according to organisational procedures.
   • Conduct financial transactions according to organisational procedures.
5. Deal with gaming irregularities.
   • Identify and respond to irregularities or non-compliance according to organisational procedures and approved game rules.
   • Recognise emergency and potential emergency situations promptly, and take required actions within scope of individual responsibility and according to security procedures.
6. Monitor and respond to suspicious play or behaviour during gaming activities.
   • Monitor gaming activities and watch for indicators of suspicious play or behaviour.
   • Follow organisational procedures and approved rules for handling instances of suspicious activity.
   • Maintain integrity of the game according to approved rules of the game.
7. Work at the table safely.
   • Maintain correct posture and stance at the gaming table during game operation.
   • Use correct stretches and exercises at appropriate times according to organisational work health and safety requirements.
   • Identify indicators where customer verbal or non-verbal behaviour may adversely affect own mental or physical wellbeing and apply organisational procedures in response.
8. Close games.
   • Notify table closure according to approved organisational rules and procedures.
   • Reconcile chip float and document the count according to organisational procedures.
   • Account for and secure table gaming equipment according to approved procedures.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the game of Big Wheel at least 20 times over a minimum of two service periods, with at least one service period being conducted under normal supervisory levels, and demonstrate the following according to organisational procedures and approved rules within typical workplace time constraints:

open and close Big Wheel tables

accept and process different wagers

pay out winnings

demonstrate application of Big Wheel rules, permitted variations, and organisation-specific procedures during the above games.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

composition of appropriate Big Wheel chip float:

cash and value chips

marker buttons identifying higher limit

non-value chips

promotional tokens

Big Wheel terminology, equipment and techniques

chip work procedures:

clean hands

drop cutting

heeling

plucking

sizing

sorting

spreading

stacking

permitted variations to Big Wheel rules as approved by the state or territory regulatory authority:

irregularities

name of the game

rules and procedures

wagers

procedures for operating the game:

accurately

at appropriate pace, considering:

customer density

decisions per hour

rounds per hour

specificity to area

organisational procedures and standard approved rules for Big Wheel:

accepting wagers

refusing wagers

paying winnings

conducting financial transactions:

cash changes

cash and colour changes

chip purchase vouchers

colour changes

credits

fills

promotional tokens

security procedures to follow in the event of an emergency or potential emergency

techniques for maintaining correct posture, stance and physical and mental wellbeing while conducting Big Wheel games.

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