Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Set up a TAB outlet.
  2. Advise customers on TAB operations and regulations.
  3. Operate the TAB betting machine.
  4. Perform TAB terminal accounting and security procedures.
  5. Monitor daily racing activities.
  6. Clean and maintain TAB equipment.

Required Skills

Required skills

basic financial procedures in relation to TAB operations

operation of Austext and Teletext

literacy skills to read messages from TAB machine the daily race list and form guides

numeracy skills to perform end of shift balance

problemsolving skills to deal with discrepancies in balance and potential security issues and to handle customer complaints on results

problemsolving skills to deal with discrepancies in balance and potential security issues, and to handle customer complaints on results.

Required knowledge

basic rules and regulations of TAB

compilation of bet tickets for the various bet types

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types including horses greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts

different types of races

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice including

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel eg managers and employees machine technicians service consultants and machine managers manufacturers and sales personnel

penalties for noncompliance

penalties for noncompliance

security procedures and systems for TAB outlets

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

follow opening procedures including

daily form service

displaying form guides race lists and sports lists

posting TAB race lists

programming odds monitors with the days and nights meetings

restocking ticket bins and trays

process a variety of bet types

coordinate multiple transactions and activities including typical customer and equipment problems

comply with responsible gambling legislation codes of practice or requirements

integrate knowledge of

security issues

TAB procedures including

compilation of bet tickets for different bet types

collection of winnings

display of race types including horses greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts

Context of and specific resources for assessment

Assessment must ensure use of

TAB facilities terminals and equipment including

TAB stationery and form guides

replacement parts and cleaning materials for equipment

Austext and teletext facilities and television monitors

ticket bins

other people with whom the individual can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of individual processing bets or carrying out simple machine repairs and maintenance

evaluation of tickets processed by the individual

use of roleplays to demonstrate the provision of advice and information to customers on TAB

use of roleplays to demonstrate the provision of advice and information to customers on TAB

oral or written questioning to assess knowledge of TAB procedures gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHGAM Attend gaming machines


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Opening procedures includes:

daily form service

displaying form guides, race lists and sports lists

posting TAB race lists

programming odds monitors with the day’s and night’s meetings

restocking ticket bins and trays.

TAB procedures includes:

compilation of bet tickets for the various bet types:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts.