Required skills

communication skills to provide clear information and advice to customers

literacy skills to read procedures and licensing requirements for Keno

problemsolving skills to deal with disputes about prize schedules payments and display of winning numbers

problemsolving skills to deal with disputes about prize schedules, payments and display of winning numbers

numeracy skills to balance float and cash

Required knowledge

general understanding of the gaming sector of the hospitality industry

key requirements of relevant state and territory legislation and relevant codes of practice including

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel eg managers and employees machine technicians service consultants and machine managers manufacturers and sales personnel

penalties for noncompliance

penalties for noncompliance

player rules of Keno and lotteries

features of Keno equipment and general maintenance requirements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

operate Keno equipment according to procedures

process a variety of bet types payouts and cancellations within commercially realistic timeframes

coordinate multiple transactions and activities including typical customer and equipment problems

comply with responsible gambling legislation or requirements

provide accurate information on

bet types

collection of payments

completion of entry forms

display of winning numbers

explanation of receipt tickets

lodgement of forms

player rules conditions and limits

prize schedules

verbal entries

integrate knowledge of security issues and comply with security requirements

Context of and specific resources for assessment

Assessment must ensure use of

Keno terminal facilities and equipment including online Keno terminal and display medium and Keno betting stationery

other people with whom the individual can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of individual processing a variety of bets

oral or written questioning to assess knowledge of the Keno product gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHGAM Attend gaming machines

Information to be provided to customers includes:

Keno games may include:

Keno promotions may include:

Appropriate measures may include:

General Functions use may relate to:

Maintenance may include: