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Elements and Performance Criteria

  1. Develop gaming activities.
  2. Develop and maintain a gaming venue.
  3. Monitor gaming activities.
  4. Develop promotional activities for gaming.
  5. Organise and monitor security for gaming location.
  6. Ensure business compliance.

Required Skills

Required skills

communication and leadership skills to negotiate with suppliers

initiative and enterprise skills to proactively seek new product opportunities

literacy skills to

research potentially complex information on gaming activities requirements and trends

write promotional information

numeracy skills to calculate return on gaming activities and understand probability theory

planning and organising skills to manage the planning and implementation of new gaming activities

problemsolving skills to respond to operational management issues

problemsolving skills to respond to operational management issues

technology skills to evaluate the operation of gaming systems

Required knowledge

current gaming environment and market in which the organisational operates

sources of information on gaming products

current gaming technology and systems

gaming psychology in relation to the development promotion and management of gaming activities

ethics of gaming related to the operation of a gaming venue including duty of care

typical gaming reporting formats and procedures

gaming and probability theory as it relates to the operation of a gaming venue

purpose and requirements of

federal and state or territory legislation relating to gaming

relevant codes of conduct in relation to gaming and betting and responsible conduct of gambling

roles and requirements of other authorities in relation to gaming

taxation structures for gaming activities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan gaming activities in a particular business context taking account of

business objectives

customer needs

demonstrate comprehensive knowledge of

gaming products and technologies

gaming promotional strategies

gaming layouts furniture equipment and fittings

current gaming legislation regulations and compliance requirements

security issues and compliance requirements

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated gaming business for which the individual can plan and develop facilities systems and promotional initiatives

suppliers and promoters of gaming products with whom the individual can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of plans and promotional strategies developed by the individual for a particular gaming location

review of promotional materials and strategies developed by the individual

use of case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations

oral or written questioning to assess knowledge of business compliance requirements security issues and promotional aspects of gaming operations

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITXGLC Research and comply with regulatory requirements


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Gaming activities may include:

electronic gaming machines

Internet gaming

Keno

linked progressive jackpot systems

Multi-Terminal Gaming Machines (MTGMs)

sports betting

TAB.

Systems may include:

cashcades

central monitoring

communication

data retrieval and promotion systems

linked progressive jackpot systems, including random and combinationspecific jackpots

membership reward systems.

Furniture,equipment and fittings may include:

cabling

change machines

lighting and signage

power

seating

security systems.

Key considerations includes:

customer considerations:

accessibility

gaming preferences

player comfort

decor

legislative requirements

noise levels

theming

traffic and work flow.

Promotional activities may include:

cross-promotional activities with other operational areas

member reward systems

player reward systems

promotional events.

Business and customer needs includes:

budgets

demographics

geography

industry trends

legislative requirements

player loyalty

responsible gaming

themes.

Security policies and procedures relevant to gaming activities may include:

cash control

closed-circuit television monitoring

investigation into discrepancies in reports and accounts

key access and control systems

security clearance procedures, including security checks of staff and players

specialist security activities.

Information and signage on gaming activities to be provided may include:

available games and game rules

available problem gambling support services

complaints resolution processes

exclusion provisions

hours of gambling services

policy and mission statement on responsible gambling

information on odds, win rates or return rates to player.