This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

research skills to identify interpret and sort relevant information

communication skills including active listening and questioning to obtain information and to provide a verbal summary of information

literacy skills to read and comprehend the content of plain English information documents about legal issues industry accreditation schemes and codes of conduct

writing skills to note take summarise and record information in basic documents such as information sheets portfolios and files

The following knowledge must be assessed as part of this unit

sources of general information on the hospitality industry

structure of the hospitality industry the functions key characteristics and business interrelationships of the different sectors of the hospitality industry including the distribution roles of the following sectors and functional areas

accommodation

restaurants and cafes

hotels and motels

clubs

casinos

food and beverage

front office

housekeeping

food production and kitchen operations

the general nature of allied and crossover industries including tourism meetings incentives conferences and events

the existence and primary functions of the major crossindustry and sectorspecific industry associations especially those with which the business has a relationship

the existence and primary functions of trade unions in the industry

the existence and key characteristics of occupational licensing codes of conduct or ethics and industry accreditation schemes in the hospitality industry the impacts of compliance and noncompliance and the roles and responsibilities of individual staff members in these quality assurance processes

the existence and basic aspects of state territory and local council laws that impact on hospitality operations and actions that must be adhered to by hospitality businesses in particular laws that cover

equal employment opportunity EEO

antidiscrimination

occupational health and safety and workers compensation

workplace relations

legal liability and duty of care of customers

environmental protection This would include requirements that must be met by hospitality operators when delivering services

local community protection This would include land ownership management and access requirements that must be met by hospitality operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

consumer protection This would include refund requirements that must be met by hospitality businesses terms and conditions of quotations and cancellation fees

responsible service of alcohol

responsible conduct of gaming

food safety

current and emerging technology used in the hospitality industry including ebusiness

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

ability to source initial and updated hospitality industry information and apply this to daytoday activities to maximise effective performance in specific hospitality sector contexts

general knowledge of the hospitality industry including main roles functions and interrelationships of different sectors with a more detailed knowledge of issues that relate to a specific sector or workplace

general knowledge of the key environmental community legal and ethical issues for the hospitality industry

Context of and specific resources for assessment

Assessment must ensure

access to a fully equipped office environment using appropriate computers printers communication technology information programs and publications to facilitate the processes involved in sourcing industry information

access to information sources in order to conduct research and collect sufficient information

access to industry association membership information codes of conduct and accreditation information

access to plain English documents that describe key hospitality and general workplace legislation

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

project to research differing aspects of the hospitality industry and deliver the sourced information in a brief written presentation

project activities that allow the candidate to demonstrate the application of knowledge to specific hospitality industry contexts and situations

case studies and problemsolving exercises to assess application of knowledge to different situations and contexts

written and oral questioning or interview to test knowledge of different sectors of the hospitality industry and their interrelationships the key content of legislation and industry codes of conduct

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Sources of information on and opportunities to update knowledge may include:

The hospitality involves a range of sectors and businesses including:

Information of relevance to the the hospitality industry must include:

Enhancing the quality of work performance may involve:

Legal issues may include:

Ethical industry practices may realate to:

Technologies that impact on tourism operations may relate to:

Issues of concern to the industry may relate to: