Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use industry information.
   • Identify sources of information on the structure and operation of the hospitality industry.
   • Access specific information of relevance to the hospitality industry to assist operational duties.
   • Obtain information on features of current and emerging hospitality products and services relevant to job role.
   • Use knowledge of the hospitality industry and its products and services to enhance the quality of work performance.
2. Source and use compliance information.
   • Obtain information on laws specifically relevant to the hospitality industry, and work compliantly.
   • Seek information on industry quality assurance schemes and use it to benefit own organisation.
   • Access information on career planning and equal employment opportunity (EEO) law.
   • Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.
3. Source and use information on hospitality technology.
   • Source and access information on current and emerging technologies that impact on operational duties.
   • Use information on technology to suggest new and improved workplace practices.
   • Use current and emerging technology in day to day work activities.
4. Update personal and organisational knowledge of the hospitality industry.
   • Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.
   • Monitor current issues and trends for the industry.
   • Share updated information with colleagues.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and document current and emerging industry information on the hospitality industry using at least three information sources listed in the knowledge evidence

source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the hospitality industry:

current and emerging products and services

current issues

career opportunities

relationship between other related industries

compliance issues and quality assurance

new products, technology, techniques and services

work ethic required to work in the industry

identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on the hospitality industry:

developers of codes of conduct or ethics

discussions with experienced industry personnel

industry accreditation operators

industry associations and organisations

industry journals, reference books and seminars

libraries and media

networking with colleagues and suppliers

personal observations and experience

plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry

training courses

unions

structure of the hospitality industry and its different sectors:

key characteristics

main functions

features and services of businesses within the local and regional industry

business relationships between different sectors

information of relevance to the hospitality industry:

economic and social significance of the hospitality industry

career opportunities within the industry

roles and general responsibilities for different jobs in the industry

key ways that information is used to enhance the quality of work performance:

improving skills and productivity

producing food items to meet current market trends and customer expectations

providing quality hospitality service

suggesting new and improved ways of doing things

working effectively with:

other sectors of the hospitality industry

suppliers

working according to:

ethical industry practices

legal requirements for self and the organisation

key characteristics and main functions of allied and related industries

primary functions of:

major cross-industry and sector-specific industry associations especially those with which the business has a relationship

trade unions in the industry

basic aspects of ethical issues specifically relevant to the hospitality industry

basic aspects of hospitality industry quality assurance processes:

industry accreditation schemes

codes of conduct or ethics

industry association membership

occupational licensing

reasons for participation and impacts of non-compliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses:

food safety

responsible service of alcohol

responsible conduct of gaming

local community protection that must be met by hospitality industry operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

basic aspects of industrial relations:

award provisions

equal employment opportunity (EEO) law

rights of employees and responsibilities of employers to make merit-based employment decisions

current and emerging technology used in the hospitality industry:

catering systems

applications for electronic devices and computers

computer-aided despatch systems

food production systems

industry online booking systems

industry reservations, operations and financial and tracking systems

project management systems

social media sites.

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