Required skills

communication skills to verbally report hygiene hazards

problemsolving skills to identify hygiene hazards and adjust cleanliness

selfmanagement skills to develop and manage a personal hygiene routine

Required knowledge

reasons for maintaining personal hygiene including

reduction of personal illness

healing from personal illness

optimal health and sense of well being

social acceptance

prevention of spread of illness to others

maintenance of organisational image and service standards

personal hygiene practices to care for personal health and wellbeing including

bathing or showering

brushing and flossing teeth using mouthwash

cutting or manicuring finger nails

treating skin allergies conditions or wounds

using deodorant

using hand sanitiser

washing clothes regularly

washing hands regularly

washing scalp and hair

wearing clean clothing and personal protective equipment

meaning of

airborne diseases

infectious diseases

ways of transferring microorganisms and spreading illness to self and others

blowing nose

coughing

drinking

scratching skin and hair

sneezing

spitting

touching wounds

employee responsibility to participate in hygienic practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

integrate the use of personal hygiene practices within daytoday work functions

integrate knowledge of

the reasons for maintaining personal hygiene

methods used to maintain personal cleanliness

methods to minimise ways of transferring microorganisms and the spread of illness

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated hospitality industry service environment

others with whom the individual can interact

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

use of scenarios to identify appropriate personal presentation standards

use of problemsolving exercises so the individual can respond to a range of situations where hygiene hazards exist

written or oral questioning to assess knowledge of

the reasons for maintaining personal hygiene

methods used to maintain personal cleanliness

ways of transferring microorganisms and spreading illness

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITHACS Provide porter services

SITHACS Provide accommodation reception services

SITHGAM Operate a TAB outlet

SITXCCS Provide visitor information

SITXCCS Interact with customers

SITXCCS Provide club reception services

SITXCCS Provide service to customers

Routine of personal hygiene practices may include:

Personal cleanliness includes:

Hygienehazards may include:

Unhygienic personal contact may involve:

Appropriate times might include after: