sources of information on the hospitality industry structure of the hospitality industry and its different sectors including their functions key characteristics business relationships between sectors roles and general responsibilities for different jobs in the industry general nature of allied and related industries including tourism meetings incentives conferences and events primary functions of major crossindustry and sectorspecific industry associations especially those with which the business has a relationship major crossindustry and sectorspecific industry associations especially those with which the business has a relationship trade unions in the industry basic aspects of hospitality industry quality assurance processes industry accreditation schemes codes of conduct or ethics occupational licensing reasons for participation and impacts of noncompliance reasons for participation and impacts of noncompliance roles and responsibilities of individual staff members when participating in schemes basic aspects of state territory and commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses food safety responsible service of alcohol responsible conduct of gaming local community protection including land ownership management and access requirements that must be met by hospitality industry operators when delivering services and requirements to maintain the lifestyle of neighbouring residents basic aspects of Equal Employment Opportunity EEO law including rights of employees and responsibilities of employers to make merit based employment decisions current and emerging technology used in the hospitality industry including ebusiness and social media current and emerging technology used in the hospitality industry, including ebusiness and social media. |