Elements and Performance Criteria
- Apply knowledge of the guiding sector.
- Guide tours according to safety, ethical and legal requirements.
- Conduct day-to-day guiding activities according to the legal requirements governing the industry.
- Actively and regularly participate in risk assessments according to established organisational policies and procedures and identify situations where a risk assessment may be required.
- Guide tours according to general ethics of guiding and specific ethical considerations for particular contexts.
- Guide tours according to safety requirements and in a manner that minimises risk to customers and colleagues.
- Guide tours in a manner that minimises any negative impact on the social or natural environment.
- Develop guiding skills and knowledge.
- Communicate with tourism industry operators in English.
- Articulate information clearly using industry acceptable language.
- Achieve mutual understanding and agree on details relevant to guiding activities.
- Provide accurate information and explanations about customer requirements and any special requests.
- Communicate according to social, cultural and business requirements.
- Identify the nature and key facts of operational problems and provide an appropriate solution by consulting and openly communicating with the tourism operator.