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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan guiding activity.
  2. Communicate with tourism industry operators.
  3. Guide tours or activities.
  4. Develop guiding skills and knowledge.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

plan and conduct three guiding activities with different customers or groups which involve:

liaising with one or more tourism industry operators

identifying potential operational problems and appropriate solutions

incorporating client requirements and special requests

undertake a full risk assessment for each of the above guiding activities that:

identifies inherent risks

identifies hazards

reports on hazards

demonstrate how legal, ethical, safety and sustainability requirements have been met in the planning of each of the above guiding activities.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

interrelationship between tour operations and wholesaling sectors and the role of guiding in the tourism industry

cultural considerations in dealing with industry colleagues, customers, suppliers and local communities

roles and responsibilities for guides, and the specific roles of each of these guides:

adventure guides

city hosts

driver guides

meet and greet guides

site guides

tour guides

tour managers

roles and services provided to guides by peak guiding bodies and industry associations to assist in developing guiding knowledge

industry and legal compliance requirements that affect guiding operations:

consumer protection laws

occupational licensing and industry accreditation

contents of various guiding codes of conduct or practice and the impacts of non-compliance

public liability and the guide’s duty of care

environmental laws

permit requirements for operating in protected areas

Queensland Tourism Services Act 2003 requirements for guides when working in Queensland

work health and safety

different types of technologies and their uses:

presentation technologies

radio-frequency identification (RFID) codes for handheld devices

social networking

opportunities to update own knowledge as a guide:

familiarisation tours

industry seminars

participation in industry accreditation schemes

participation or membership in professional guide associations

research

social networking

training courses

tourism operators that work in collaboration with guides:

inbound tour operators

other guides

retail outlets:

factory outlets

opal or souvenir outlets

tax free stores

suppliers of any tourism product or service that is a component of the touring itinerary:

accommodation providers

airlines

attraction or theme parks

coach companies

cultural sites

event venues

food and beverage outlets

tour operators and cruise operators

safety issues that affect guiding operations in particular contexts, particularly those related to customer safety in different environments

ethical considerations for guides:

compliance with industry codes of conduct

cultural considerations

dealings with local communities

dealings with Indigenous communities

provision of services as promoted or confirmed

relationships with industry colleagues, customers and suppliers

avoiding unconscionable conduct

sustainable work practices includes considerations for:

economic:

business profitability

environmental:

minimal impact practices

waste minimisation

social:

host community interactions

Australian Indigenous contexts.