Elements and Performance Criteria
- Conduct arrival transfers for groups or individuals.
- Check customer arrival information, and take action to deal with alterations or delays.
- Confirm transport details with transport supplier.
- Use identification techniques so customers can locate the guide at the transport terminal.
- Make safe and appropriate use of terminal facilities.
- Record arrivals, no-shows and other comments on relevant documentation.
- Establish and monitor baggage arrangements prior to customer arrival.
- Ensure correct number of baggage pieces and passengers are transported using appropriate check-in procedures.
- Follow established procedures for lost baggage.
- Deliver arrival information to customers.
- Check-in groups and individuals at accommodation.
- Conduct departure transfers for groups and individuals.
- Verify departure details in advance of transfer and take action to respond to variations.
- Organise customer departure to minimise disruption and take account of safety issues.
- Check details of departing passengers and ensure all are accounted for.
- Check baggage prior to departure using procedures that ensure no items are left behind.
- Advise customers to check belongings prior to departure.
- Advise customers on transport terminal departure procedures, including safety requirements.
- Obtain feedback on products and services from customers and relay information to relevant people.
- Offer friendly and efficient assistance with transport check-in or facilitate check-in on behalf of customers.