Elements and Performance Criteria
- Prepare commentaries or activities for presentation to customers.
- Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.
- Select or develop themes as a basis for commentaries or activities.
- Construct commentaries or activities to maximise potential for enjoyment and learning.
- Organise support materials in advance of tour or activity.
- Prepare interpretive information tailored to specific audiences.
- Present commentaries or activities to customers.
- Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.
- Present current, accurate and relevant information in a logical order.
- Present information of appropriate depth and breadth using language suited to the group.
- Pace presentation according to timing requirements and operational context.
- Use equipment and resources and identify and report any equipment defects promptly.
- Maintain communication with colleagues as required by specific tour or activity circumstances.
- Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.
- Interact with customers.