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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Research information on Australia and local region.
   • Identify subjects of potential customer interest based on direct contact with customers and consultation with industry colleagues.
   • Identify key information sources used by guides.
   • Evaluate credibility and reliability of information sources.
   • Select and use formal and informal research techniques to access current, accurate and relevant information about Australia and local region.
   • Obtain information in a culturally appropriate way.
2. Prepare information for guiding activities.
   • Identify themes and messages from research to meet specific customer needs.
   • Select and organise information to reflect needs of customers and the way in which information may be presented during a guiding activity.
3. Update general knowledge of Australia and local region.
   • Identify and use opportunities to maintain currency of general knowledge about Australia and local region.
   • Proactively seek opportunities to enhance and expand own knowledge base.
   • Incorporate updated and expanded knowledge into guiding activities.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

undertake research and develop a series of six individual presentations for use in a guiding activity

individual presentations must:

demonstrate broad knowledge of subject area

use credible and reliable sources of information

relate to different subject areas from the aspects of Australia in general and specific aspects of local region listed in the knowledge evidence

incorporate interpretive themes and messages that may be adapted to the needs of different groups

organise information in a logical and suitable manner for presentation.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role of interpretation in creating a powerful customer experience

information sources frequently used by guides:

artworks

events

exhibitions

experiences (of self or others)

films

images

internet

music

other people:

local experts

traditional owners

performances

presentations

professional associations

printed texts:

books

journals

magazines

newspapers

technical information

aspects of Australia in general and specific aspects of local region covering:

agriculture (Australia’s history as a primary producer, key products of Australia, current issues, past and current agricultural aspects of the local region)

architecture (key buildings, their heritage and current use, and structures both in Australia and the local area)

art, theatre, music and literature (key Australian performers, writers and artists, major works by Australians and major cultural events)

climate (weather patterns, including any extreme conditions, impact of climate on lifestyle and stories associated with climate in a local area)

cultural elements (overview of Indigenous cultures within Australia, different cultures within Australia and the local area, cultural activities and local customs)

current events in Australia and the local region

economy (overview of current state of the economy, and key features of the local economy and local industry)

education (overview of school and higher education systems and comparison of systems to those of other countries or states)

flora and fauna (overview of native flora and fauna, their characteristics and key locations)

food (local dishes and produce)

geography and geology (major land formations, landmarks, natural attractions and their key features for both Australia and the local region)

government and politics (general structure, political parties, major political figures, and current federal, state and local political issues)

history (historical development of Australia and the local region, major historical events and prominent individuals, key dates and overview of Australian Indigenous history)

lifestyle (key features of the day-to-day living patterns of Australians and local people, and family and social customs)

natural environment and tourism (how the environment is a tourism asset, impacts of tourism on the environment, and land management in Australia including the role of national parks)

religion (religious make-up of Australia and the local area, and aspects of religious practices)

science and technology (Australia’s contribution both past and present, prominent individuals and key discoveries)

shopping (key locations and local products)

sport (main Australian sporting activities, Australia’s sporting record, local sporting focus, sporting facilities and sporting comparisons with other countries or areas)

trade (key exports and main trading partners)

transport (main transport systems, usage of different forms of transport across Australia, and current transport within the local region)

tourism services and local facilities of interest to visitors (currency exchange locations, tour booking offices, accommodation, attractions, banks, dry cleaners and medical facilities)

wine (Australian wine styles, major wine areas, specific wine areas and wines produced within the local region)

methods used to organise information:

chronologies

customer profiles:

interest profiles for particular age groups and nationalities

special interest groups

specific touring route or location information

storylines

themes or character based note.

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