This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

microphone techniques as and when applicable to the operational context of delivering the tour commentary or activity eg a coach touring context

interpretation of specific customer needs and any specific services previously confirmed with customer

highlevel communication skills to facilitate the gathering and analysis of complex information and interpret and adapt this for simpler communication to customers

creative communication techniques for interpretive commentaries or activities including such things as storytelling roleplay games sensory awareness exercises and illustrated talks

highlevel communication skills to present in an informative engaging educational and enjoyable manner and interpret and answer customer questions

The following knowledge must be assessed as part of this unit

indepth knowledge of subject matter being presented which will vary according to context

presentation and interpretive techniques including the role and use of

humour

body language

roleplay

voice techniques

storytelling

games and activities

sensory awareness exercises

visual aids and props

positioning

safety and emergency procedures for relevant locations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to select information and prepare commentaries or activities to meet a specific need

ability to use interpretive and presentation techniques to create customerfocused informative and entertaining experiences for customers

preparation and presentation of multiple commentaries or activities covering a range of topics that meet the differing needs of various customer groups to ensure consistency of performance for city or regionbased generalist guides this should include the delivery of information that covers different destinations within the city or region

presentation of activities and commentaries of a duration that reflects local industry product and practice

preparation for and presentation of commentaries or activities within multiple guiding environments egat a tourist site on a coach tour in a national park or on a walking tour to ensure that skills can be adapted to different guiding contexts

Context of and specific resources for assessment

Assessment must ensure

preparation for and presentation of commentaries or activities within commercially realistic guiding environments eg at a tourist site on a coach tour in a national park or on a walking tour

use of industrycurrent equipment for presentation that will vary according to the operational context of delivering the commentary or activity eg a microphone is essential equipment for coach touring

presentation to and interaction with customer groups of a size and nature that reflect the commercial environment in which the guide operates

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to prepare and present tour commentaries or activities The following examples are appropriate for this unit

direct observation of the candidate presenting commentaries or activities and using equipment effectively

questioning tour members as to the candidates communication skills breadth of knowledge and ability to deliver knowledge in an interesting way

case studies to assess ability to tailor activities and information to suit particular customer needs

case studies and problemsolving to assess ability to respond effectively to problems that occur during activities or commentaries

written and oral questioning or interview to test knowledge of interpretive and presentation techniques

review of guiding activities undertaken as part of industry placement and training with an industry operator

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITTGDEA Develop and maintain the general and regional knowledge required by guides

SITTGDE007A Develop and maintain the general and regional knowledge required by guides

SITTGDEA Research and share general information on Australian Indigenous cultures

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTGDEA Interpret aspects of local Australian Indigenous culture

SITTGDE009A Interpret aspects of local Australian Indigenous culture

SITTGDEB Prepare specialised interpretive content on flora fauna and landscape

SITTGDE010B Prepare specialised interpretive content on flora, fauna and landscape

SITTGDEB Prepare specialised interpretive content on marine environments

SITTGDE011B Prepare specialised interpretive content on marine environments

SITTGDEB Prepare specialised interpretive content on cultural and heritage environments

SITTGDE012B Prepare specialised interpretive content on cultural and heritage environments

FDFCDSWTB Promote wine tourism information

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Needs of specific customers may vary according to:

Commentariesor activities may relate to a range of subjects, including:

Operational context may relate to:

Equipment and resources may include:

Unexpected events may include: