Required skills

communication skills to liaise with others on operational matters

critical thinking skills to

evaluate legal ethical safety and sustainability issues and requirements for guides

make decisions on appropriate behaviours and actions

contribute to risk assessment processes

literacy skills to

read and interpret industry codes of practice and regulations

learning and selfmanagement skills to maintain and enhance professional skills and knowledge

technology skills to work with online information systems

Required knowledge

tourism industry sectors and their interrelationship in particular the tour operations and wholesaling sectors and the way that guiding fits into the tourism industry

roles responsibilities and career paths for different types of guides including tour guides tour managers site guides adventure guides meet and greet guides city hosts and driver guides

role of the guide in the risk management process

roles and services provided to guides by peak guiding bodies and industry associations

industry and legal compliance requirements that affect guiding operations including

consumer protection laws

occupational licensing and industry accreditation

contents of various guiding codes of conduct or practice and the impacts of noncompliance

contents of various guiding codes of conduct or practice and the impacts of noncompliance

public liability and the guides duty of care

environmental laws

permit requirements for operating in protected areas

Queensland Tourism Services Act requirements for guides when working in Queensland

safety issues that affect guiding operations in particular contexts particularly those related to customer safety in different environments

sustainability considerations for professional guides including those related to

host community interactions including Indigenous contexts

minimal impact practices

own professional development

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

provide guiding services that meet legal ethical safety and sustainability requirements

communicate with industry colleagues in English and achieve mutual understanding on daytoday operational requirements

communicate with industry colleagues in English and achieve mutual understanding on daytoday operational requirements

demonstrate knowledge of roles and responsibilities of different types of guides

demonstrate knowledge of legal ethical safety and sustainability issues to be considered in specific guiding contexts

Context of and specific resources for assessment

Assessment must ensure use of

environments in which guiding activities take place eg at visitor sites onboard various forms of transportation

plain English documents that describe the legal requirements of the Queensland Tourism Services Act consumer laws and environmental management issues

industry association membership information and codes of conduct

other people to allow for oral communication in English on practical guiding matters

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

use of case studies and problemsolving activities to assess application of knowledge to different guiding situations and contexts including analysis of ethical issues

use of case studies and problemsolving activities to assess application of knowledge to different guiding situations and contexts, including analysis of ethical issues

use of roleplays to assess the individuals ability to communicate in English on practical guiding issues and to guide a tour

use of roleplays to assess the individual’s ability to communicate in English on practical guiding issues, and to guide a tour

written or oral questioning to assess knowledge of different guide roles content of industry codes of conduct and relevant legal issues

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTGDE Lead tour groups

SITTGDE Coordinate and operate tours

SITTIND Source and use information on the tourism industry

SITTTSL Sell tourism products and services

Risk assessment activity may involve:

Ethical considerations may relate to:

Sustainability may be:

Opportunitiesmay include:

Technologies may include:

Tourism operator may be: