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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Research information on Australia and the local region.
  2. Prepare information for guiding activities.
  3. Update general knowledge of Australia and the local region.

Required Skills

Required skills

critical thinking skills to evaluate information for relevance to specific guiding contexts

literacy skills to

research and interpret a wide range of general information on Australia specific regions and locations

planning and organising skills to organise information in logical ways

selfmanagement skills to take responsibility for ongoing development of knowledge

technology skills to use online research systems

Required knowledge

key information sources frequently used by guides

aspects of Australia in general and specific aspects of the local region including

history historical development of Australia and the local region major historical events and prominent individuals key dates and overview of Australian Indigenous history

government and politics general structure political parties major political figures and current federal state and local political issues

economy overview of current state of the economy and key features of the local economy and local industry

trade key exports and main trading partners

education overview of school and higher education systems and comparison of systems to those of other countries or states

climate weather patterns including any extreme conditions impact of climate on lifestyle and stories associated with climate in a local area

geography and geology major land formations landmarks natural attractions and their key features for both Australia and the local region

architecture key buildings their heritage and current use and structures both in Australia and the local area

cultural elements overview of Indigenous cultures within Australia different cultures within Australia and the local area cultural activities and local customs

lifestyle key features of the daytoday living patterns of Australians and local people and family and social customs

lifestyle (key features of the daytoday living patterns of Australians and local people, and family and social customs)

art theatre music and literature key Australian performers writers and artists major works by Australians and major cultural events

religion religious makeup of Australia and the local area and aspects of religious practices

religion (religious makeup of Australia and the local area, and aspects of religious practices)

natural environment and tourism how the environment is a tourism asset impacts of tourism on the environment and land management in Australia including the role of national parks

flora and fauna overview of native flora and fauna their characteristics and key locations

transport main transport systems usage of different forms of transport across Australia and current transport within the local region

agriculture Australias history as a primary producer key products of Australia current issues past and current agricultural aspects of the local region

science and technology Australias contribution both past and present prominent individuals and key discoveries

sport main Australian sporting activities Australias sporting record local sporting focus sporting facilities and sporting comparisons with other countries or areas

food local dishes and produce

wine Australian wine styles major wine areas specific wine areas and wines produced within the local region

shopping key locations and local products

tourism services and local facilities of interest to visitors currency exchange locations tour booking offices accommodation attractions banks dry cleaners and medical facilities

current events in Australia and the local region

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

source information to meet differing customer needs

demonstrate knowledge of Australia and the local region as specified under Required Knowledge sufficient to

develop coherent and interesting presentations for customers

answer typical questions asked by customers on given topics

Context of and specific resources for assessment

Assessment must ensure use of

current sources of information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual using knowledge to deliver interpretive commentaries or activities

questioning of group members about the individuals breadth of knowledge and ability to answer customer questions

review of a research portfolio prepared by the individual

written or oral questioning to assess the individuals use of appropriate information sources

written or oral questioning or to assess knowledge of Australia and the local area

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

SITTGDE Provide arrival and departure assistance

SITTGDE Coordinate and operate tours

SITTGDE Manage extended touring programs

SITTTOP Operate tours in a remote area

Guiding personnel are expected to have a breadth and depth of knowledge in order to satisfy the information needs of their customers and funding and hours allocated to training must reflect this industry requirement Training and assessment programs must

cover the broad range of knowledge covered within the required Skills and Knowledge section of this unit

ensure that the depth of knowledge covered is sufficient to meet the requirements of a guide

tailor the regional knowledge base to cover specific aspects of the local region

allow for guides who have moved to different locations to participate in retraining


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources may include:

artworks

events

exhibitions

experiences (of self or others)

films

images

Internet

music

other people:

local experts

traditional owners

performances

presentations

professional associations

printed texts (books, journals, magazines, newspapers)

technical information.

Ways of organising information may include:

chronologies

customer profiles:

interest profiles for particular age groups and nationalities

special interest groups

specific touring route or location information

storylines

themes or character based notes.