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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use industry information.
   • Identify sources of information on the structure and operation of the tourism and travel industry.
   • Access specific information of relevance to the tourism and travel industry to assist operational duties.
   • Obtain information on features of current and emerging tourism products and services relevant to job role.
   • Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.
2. Source and use compliance information.
   • Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.
   • Seek information on industry quality assurance schemes and use it to benefit own organisation.
   • Access information on career planning and equal employment opportunity (EEO) law.
   • Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.
3. Source and use information on tourism and travel technology.
   • Source and access information on current and emerging technologies that impact on operational duties.
   • Use information on technology to suggest new and improved workplace practices.
   • Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.
4. Update personal and organisational knowledge of the tourism and travel industry.
   • Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
   • Monitor current issues and trends for the industry.
   • Share current tourism and travel issues and trends with colleagues.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and document current industry information on the tourism and travel industry using at least three information sources listed in the knowledge evidence

source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the tourism and travel industry:

current and emerging products and services

current issues

career opportunities

relationships between other related industries

compliance issues and quality assurance

new products, technology, techniques and services

work ethic required to work in the industry

identify ways to integrate current tourism and travel industry information into daily work activities to:

enhance the quality of work performance

conduct ethical practice within the travel and tourism industry.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of industry information:

discussions with experienced industry personnel, colleagues or suppliers

industry:

accreditation operators

associations and organisations

developers of codes of conduct or ethics

journals

seminars

plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry

libraries

media

regional, state and national tourism offices

reference books

training courses

structure, functions and key characteristics of the tourism and travel industry

roles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industry

general nature of allied and related industries:

hospitality

meetings

incentives

conferences and events

primary functions of:

major cross-industry and sector-specific industry associations especially those with which the organisation has a relationship

trade unions in the industry

local, regional, state and national tourism information service and marketing organisations

tourism research bodies

basic aspects of tourism and travel industry quality assurance processes:

industry accreditation schemes

codes of conduct or ethics

occupational licensing

reasons for participation and impacts of non-compliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations:

Criminal Code Act 1995 for child sex offences outside Australia

equal employment opportunity (EEO)

rights of employees and responsibilities of employers to make merit based employment decisions

for inbound tour operators and guides, basic aspects of and actions that must be adhered to by tourism organisations:

Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland

current and emerging technology used in the tourism industry:

e-business

social media.

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