Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use industry information.
   • Identify sources of information on the structure and operation of the holiday park and resort industry.
   • Access specific information of relevance to the holiday park and resort industry to assist operational duties.
   • Obtain information on features of current and emerging holiday park and resort products and services relevant to job role.
   • Use knowledge of the holiday park and resort industry and its products and services to enhance the quality of work performance.
2. Source and use compliance information.
   • Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly.
   • Seek information on industry quality assurance schemes and use it to benefit own organisation.
   • Access information on career planning and equal employment opportunity (EEO) law.
   • Obtain information on ethical industry practices and conduct day-to-day holiday park and resort activities according to those practices.
3. Source and use information on holiday park and resort technology.
   • Source and access information on current and emerging technologies that impact on operational duties.
   • Use information on technology to suggest new and improved workplace practices.
   • Use current and emerging technology in day to day work activities to enhance the quality of work performance.
4. Update personal and organisational knowledge of the holiday park and resort industry.
   • Identify and use a range of opportunities to update knowledge of the holiday park and resort industry.
   • Monitor current issues of concern to the industry.
   • Share current holiday park and resort industry trends with colleagues.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and document current industry information on the holiday park and resort industry using at least three information sources listed in the knowledge evidence

source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the holiday park and resort industry:

current and emerging products and services

current issues

career opportunities

relationships between other related industries

compliance issues and quality assurance

new products, technology, techniques and services

work ethic required to work in the industry

identify ways to integrate current holiday park and resort industry information into daily work activities in a way which:

enhances the quality of work performance

ensures ethical practice within the holiday park and resorts industry.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of industry information:

discussions with experienced industry personnel, colleagues or suppliers

industry:

accreditation operators

associations and organisations

developers of codes of conduct or ethics

journals

seminars

plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry

libraries

media

regional, state and national tourism offices

reference books

training courses

structure, functions, key characteristics and interrelationships of:

holiday parks and resorts: types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trends

manufacturing: main manufacturers of recreational vehicles (RV); key types of recreational vehicles made in Australia, and their key characteristics; current and emerging trends in RV products

service: key providers of specialised RV servicing; types of services offered; links with manufacturers, retailers and holiday parks and resorts

retailing: retailers in Australia; main RV retailers in the local area; types of after sales services offered

roles and general responsibilities for different jobs in the industry

general nature of and links to the wider tourism and travel industry organisations that provide bookings:

attractions

inbound tour operators

other local accommodation providers

retail travel agents

tour operators

visitor information centres

primary functions of:

major cross-industry and sector-specific industry associations especially those with which the business has a relationship

trade unions in the industry

local, regional, state and national tourism information service and marketing organisations

basic aspects of holiday park and resort industry quality assurance processes:

accreditation schemes

codes of conduct or ethics

industry rating schemes

occupational licensing

reasons for participation and impacts of non-compliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators:

local community protection, land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

consumer protection requirements that must be met by holiday parks

terms and conditions of quotations, cancellation fees and refunds

equal employment opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisions

current and emerging technology used in holiday parks and resorts:

e-business

social media.

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