This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

communication skills to liaise with other departments on resource requirements and provide and seek regular feedback on efficiency of resource allocation

numeracy skills to calculate and allocate appropriate numbers of required touring resources and calculate costs within a predetermined budget

literacy skills to read and interpret complex technical itineraries sales and reservations data

writing skills to be able to prepare documents such as rosters resource schedules and operational itineraries

The following knowledge must be assessed as part of this unit

indepth product knowledge of all elements of the tour or activity being operated

the existence and key aspects of the relevant federal and state or territory legal compliance requirements for both human and physical resource allocation

principles of planning and scheduling that relate to tour operations and resource allocation

systems and documentation used by tourism operators to control resource allocation

operational sales and reservations data appropriate to particular sector or workplace

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of the legal and safety requirements that impact on resource allocation in tour operations

ability to identify and cost effectively allocate the full range of resources required for the effective and efficient operation of multiple tours

project or work activities showing the candidate allocating resources for a nominated operation on multiple occasions

ability to cope with the time pressures and other work constraints that generally apply to the resource allocation role including problems and the need for contingency management

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a fully equipped industryrealistic tourism operation where resources would be allocated eg an office environment or tour operating depot using appropriate computers printers database programs currently used within the industry for resource allocation

access to operational reservations and sales data in order to identify the required resources

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to allocate tour resources The following examples are appropriate for this unit

review of resource allocation activities undertaken by the candidate for a specific tour operation conducted with the involvement of an industry operator

review of actual allocation documentation and reports prepared by the candidate

case studies to assess ability to allocate resource for specific operating circumstances

written and oral questioning or interview to test knowledge of safety and legal knowledge required to allocate appropriate resources

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXHRMA Roster staff

SITXHRM003A Roster staff.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and broadly consistent across industry sectors How these skills are applied varies between occupations and between qualifications due to the different work function and context

Employability skills embedded in this unit should be assessed holistically with other relevant units which make up the skill set or qualification and in the context of the job role

Tour or activity resource requirements may be for:

Operational documentation may include:

Resources may include:

Risks involved with resources may include:

Allocate resources may be:

Documentation may include: