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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Evaluate resource requirements.
   • Liaise with colleagues about tour or activity resource requirements.
   • Evaluate operational information to determine participant and operational needs.
2. Allocate resources to meet operational needs.
   • Assess resource risks and make contingency plans to avoid disruptions.
   • Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability.
   • Take account of maintenance, safety and statutory requirements.
   • Provide colleagues and participants with resource information in a timely manner.
3. Monitor and adjust resource allocation.
   • Monitor resource efficiency and effectiveness, and action contingency arrangements as required.
   • Recognise and respond to changes in resource priorities.
   • Provide and seek regular feedback to facilitate continuous improvement of the operation.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

allocate and monitor resources for two different single tour activities and for one series of at least four different tour activities that meet profitability, efficiency and service needs

demonstrate consideration of the following when allocating resources for the above as appropriate to the tour and activities:

human resources:

camp site cooks

drivers

guides

hostesses

interpreters

specialist tour leaders

tour guides

tour managers

physical resources:

consumable goods

transportation

spare parts or equipment

equipment:

camping

catering

communication

educational

first aid equipment

maintenance equipment

recreational equipment

safety equipment

meet time pressures and other work constraints that apply to the above resource allocation, including demonstrating the application of contingency management skills.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operational elements of tours or activities relevant to the work context

operational information considerations:

costing and sales price data

participant or customer profiles and, special requests

supplier information

reservations and sales data

technical or operational itineraries and schedules

key aspects of relevant federal, and state or territory legal and safety requirements for resource allocation:

human resources:

award provisions

safe hours of work

workplace relations

physical resources:

equipment safety

maintenance and registration requirements

sustainability considerations in above resource allocation:

economic sustainability: business profitability through waste minimisation

environmental sustainability: resource conservation and waste minimisation

social sustainability: effective management of human resources

planning and scheduling processes for tour and activity operations in the context of resource allocation

resource information requirements:

operational itineraries giving details of specific resources allocated

schedules allocating specific duties

schedules allocating specific physical resources

staffing rosters.

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